[Resolved]  Flipkart — Complaint regarding poor quality of puma shoes purchased through flipkart

I hope this email finds you well. I am writing to express my deep dissatisfaction with a recent purchase I made on your platform. I ordered a pair of Puma shoes (Order ID:OD[protected] and am extremely disappointed with the quality of the product received.

The shoes, which were supposed to be genuine Puma originals, exhibit subpar craftsmanship and material. The build quality is far below the standards one would expect from a reputed brand like Puma. This has not only resulted in a complete loss of value for the money spent but has also tarnished the image of Puma as a brand.

I value my time and money, and it is disheartening to see both being compromised in this transaction. I urge Flipkart to take responsibility for the quality of products sold on its platform and uphold the trust customers place in it. It is crucial to maintain the integrity of renowned brands like Puma by ensuring that only authentic and high-quality products are made available to the consumers.
To further illustrate my dissatisfaction, I have attached an image that clearly depicts the deteriorated condition of the shoes after just one month o[censored]se. As a responsible customer, I had already shared my concerns in a review on FlipKart platform, hoping for a resolution. However, with no apparent improvement, I am compelled to escalate the matter.

I kindly request a prompt investigation into this matter and a suitable resolution, be it a replacement or a refund. I believe that it is in the best interest of Flipkart, Puma, and the customers to address and rectify such issues promptly.

I appreciate your immediate attention to this matter and look forward to a swift resolution.

Sincerely,

Amit Kumar
Mob.[protected]
Order ID:OD[protected]