Flipkart — Complaint to the flipkart regarding my Order Id:OD[protected].

Address:

27 Ananta Greens Socirty, Karannagar road, Kadi, Mahesana.

Respected Sir/Ma'am,

My name is Kanubhai. I purchased an online washing machine through Flipkart; my order ID is OD[protected]. Invoice Date:[protected]. A person came home for the installation and gave us a demo. Before leaving our home, he told me that the machine would turn off automatically, and then I would have to switch off the power supply, but in running condition, the machine was sparked, blasted and smelled like electric components burning. So, I immediately informed the person who started the machine the first time and gave us a demo. He came and took pictures of my washing machine and told me to call Flipkart customer service about the issue. I called the agent, but the agent started arguing with me instead of giving me a solution and behaved badly with me.

Complaint for Flipkart:

1) My product sparked and exploded during the first day of the demo. The customer officer didn't give me a satisfactory answer, so I emailed Flipkart about this, but why haven't they replied to me?

2) Flipkart gave me a promise that they would do my installation and
demo on that date: 14/FEB/2024. They didn't do a demo on the
above-mentioned date. Without installation done, I received a message
that my installation was done. That is why I continuously called the
installation person, and he gave again and again new dates and times,
never fulfilling his promise. Eventually, he came on this date:
19/02/2024.

3) The Flipkart customer service officer told me that I had to contact the seller. But I don't know the seller. I only know that I ordered it from Flipkart. I purchased a product from Flipkart, so it's their responsibility to give a satisfactory answer to their customer. Customers don't know the seller; they only know Flipkart because they pay them.

4) Please return your damaged product that you sell and give me a refund. I tried to contact flipkart and mailed many times but no one gave me a satisfactory answer.

Questions for the IFB Company:

1) Why do you manufacture products that spark and explode the first day during the demo? The sparks and blast noise were very high, as you can imagine from the attached picture below. Fortunately, it is good for me that no family member stood near the washing machine at that time; otherwise, it may have injured my family members or they may have lost their lives.

2) I registered a complaint with NCH, and my grievance number is this: 5517478. complaint Remarks that the technician had visited our house and resolved the issue, and I am satisfied, but reality is that no one has visited our home. How can you solve problems without visiting home?

I tagged here Flipkart and IFB Company. Please give me a satisfactory answer or stop telling lies; otherwise, I have to take help from the consumer court.

Please give me a satisfactory answer as soon as possible before the return date.

your sincerely,
Kanu Patel