[Resolved]  Flipkart — consumer rights violation by flipkart

Dear Consumer Court Officer/Department,

I hope this email finds you well. I am writing to file a formal complaint against Flipkart, a prominent e-commerce platform, regarding a severe violation of consumer rights.

On [6th of April ], I made a purchase on Flipkart with Order ID -[ OD[protected]]. However, since then, I have encountered numerous issues with the order, including:

1. **Inability to Track Order**: Despite repeated attempts, I have been unable to track the status of my order through the provided tracking information.

2. **Lack of Shipping Updates**: There has been a complete absence of shipping updates, leaving me in the dark regarding the whereabouts of my purchase.

3. **Delayed Delivery**: Despite assurances from Flipkart's customer service team that the product would be delivered by April 13th, it has yet to arrive, causing significant inconvenience and distress.

4. **Impact on Health**: The product in question was intended for a cancer patient, and the delay has not only exacerbated their condition but also resulted in additional expenses, as an electrician was forced to wait for its arrival.

I have made numerous attempts to resolve this issue directly with Flipkart's customer service team, but to no avail. The lack of accountability and failure to provide timely resolution have left me with no choice but to escalate this matter to the Consumer Court.

I kindly request your prompt attention to this matter and urge you to take appropriate action against Flipkart for their blatant disregard of consumer rights. I am prepared to provide any necessary documentation or evidence to support my case.

I have invested a significant amount, approximately Rs. 31, 000, in this purchase, and the inability to use the product on time has exacerbated the patient's condition and compromised its effectiveness.

Thank you for your attention to this urgent matter. I look forward to your swift response and resolution