Flipkart — Defective mobile HTC Desire 526g Plus

Address:

Faridabad, Haryana

Hi, I am a frequent user of Flipkart and usually make transactions from flipkart only if you talk about online shopping. I know the way Flipkart handles there e-commerce business nobody else does. But it seems there are loop holes coming into picture when we talk about replacement of defective items like my phone which I have already got replaced with the comments from your executive that this time the phone wont create any problem but actual scenario is totally different. Even the replaced phone is defective. I don't think its Flipkart's fault that these phones are defective instead I think the fault is at HTC's end but the point is that you're selling this phone under your name and you have to keep your work going-on rather than ruining your reputation. I order so many things from flipkart but very few are requested for returns, I'm not talking about replacement products as there might be some transition defects as well with the product. But my problem is different as my phone doesn't have any transition related defects rather it has manufacturing defect like -- 1) Wifi not connecting -- Highly Irritating. 2) Auto re-boot. 3) Display issues. These are surely the defects at manufacturer's end but you own the responsibility to get it fixed and if you're not going to do that than I request you to return my money back so that I can buy a new phone and live my life peaceful. I mean not connecting to wifi is so annoying that it harasses me. This matter needs to be taken up as soon as possible and with strictest action as I am not going to hear that please get your phone replaced and the new one wont have any problems. These HTC phones are problems and I'm not going to use it anymore. Moreover just saying that we can not replace your phone and your replacement request is rejected doesn't get you laurels instead will disappoint your customer base and ultimately will hamper your reputation and business. I sincerely request you to refund my money back so that I can buy a defect free phone. Thanks! Sahil