[Resolved]  Flipkart — defective product delivered and not answering

Address:	609115
Website:	www.flipkart.com

I made below complaint on november 5th 2018 after 18th november, i received the call from flipkart and they promise me will refund in 7 days, and ask my bank details after i sent the details, they simply asking more details, i sent all the required details. After they dont sent any replies and update. I did lot follow ups also. Its marked as resolved please find the attachment of my email conversation with flipkart, they did not close the issue. How they are cheating professionly.

Totaly waste of time and my hard earned money. Please find below conversation with flipkart in emails how they are asking same details in differnt words, still no reply and refund (In the email date and time clearly mentioned.

Od[protected] [incident: in[protected]]

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media
Ent: in[protected]]
To: customer support

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media

Fwd: od[protected] [incident: in[protected]]
Order id: od[protected]

I bought panasonic mobile p960 delivered on 1st november, the mobile screen is defected and microphone not working properly when i raised the replacement, i received from flipkart customer care and they are explaining about change settings im wondering how settings change the screen quality, they are avoiding to replacement.
The customer care representative saying we cant proceed further and he is communicate like a robot saying same thing again and again without hearing what we are saying