Flipkart — Delivery not on time by Flipkart guy

Address:

Govind Nagar Moradabad

I was order a product, it was delivered by 20th Feb and i have received message for OUT FOR DELIVERY, But not delivered on 20th Feb and not inform me that your parcel will not delivered today and i was tried call 5 to 6 time but every time your guy cut my call and 1 to 2 time was fully ring but not pick up my call and no response.
This is very bad to me that i want to go out of city to my personal work but not goes due to i am waiting courier guy.
Why flipkart are hired this type of guy and now i want to charge back for this issue.
I want to penalty this guy and want to charge back.
Contt : [protected]
Moradabad - 244001.