[Resolved] Flipkart — Dell JWPHF 6 Cell Laptop Battery | |
My order id is od[protected]. Its a laptop battery which has 6 months warrenty and i get on 17 may 2015 but this battery is not working no back up at all so i called flipkart customer care and they told me to talk to dell for this we dont have dell service centre in bikaner so i called dell customer care but they told that this battery is 2011 model and they cant help us in this. I called flipkart again and again every time a new person pick up phone again i repeat my problem to them and afetr a particular time call gets disconnected. Sir please solve my matter as soon as possible because if my 6 months period will expire then they will not do anything... They are harrasing me mentally
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Complaint marked as Resolved
Verified Support Sep 19, 2015 Flipkart Customer Care's response Spoke with the customer as she is saying that he had ordered a laptop battery its not working it is having a 6 months warranty so she spoke with the dell customer service peoples and they informed that Flipkart has got this battery from Dell in the year 2011 so the warranty is already over and there is no service centre in Bikaner. So informed to customer that we will escalate the issue to the relevant stake holders and we will update you on this regard.
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