[Resolved]  Flipkart — Dissatisfied customer - extremely upset

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New Delhi, Delhi

Hi i have recently purchased a TP Link wireless modem through flipkart on 26th December for Rs 1465 for my father in law. On receipt of the equipment, i was made aware by my IT technical person that it does not meet my needs and specification. I therefore wanted to order another item from flipkart which was more expensive than the previously ordered item. I was shocked to hear through your customer service personnel that the modem cannot be returned. This is the first time i heard that such a reputed online shopping website that is competing with others like Amazon and Snapdeal has a no refund/ return policy on my item. The customer care exective Mr Imran Khan kept telling me that there is somewhere written in the website that my item is non returnable but there lies my questions a. Why was this not highlighted at the time of purchase? As a customer, i could have consciously chosen whether to purchase or not? b. How can an item which is unpacked and not even opened cannot be refundable? Others like Amazon offer 10day return policy with full refund on all electronic items and 30 days for others? c. As a customer, am i expected to invest that much of time that I should read the fine lines somewhere on the wesbite or rather find the return/ refund policy hasslefree? I am sure that i am not expected to read everything on the website - i am in no way becoming your website analyst, am i? I am extremely dissapointed with this - my item is an expensive item which cannot be reused. i would like to receive a response on my complaint and i am pretty sure that you have made me frustrated enough to not buy anything from flipkart any further in the future. Also, i would not be advicing my friends and family to buy anything from fliparkt unless i get a full refund for my product. thanks Ankur