[Resolved]  Flipkart — Ditu & kritu premium swing car

Address:	New Delhi, Delhi
Website:	www.flipkart.com

Hi team,

This is in regards to the poor quality and defective product delivered by
flipkart.I had ordered "Ditu & Kritu Premium Swing Car" from flipkart for
my niece's birthday.I had ordered it a month before to avoid delays in
delivery so it was delivered on 25th of february. I haven't opened because
it was in a huge packing and tightly packed in a carton and also i have
faith on flipkart that it is a reputed e-commerce company it would never
deliver a bad quality product and i had never experienced such thing in a
past. So after a month when i have gifted it to my niece and when she
opened it that was such an embarrassing moment because that was an used car
with lots of scratches nobody will say it was a new car and when we started
installing it one part of it is missing, axle rod of that car is missing
because of which it cant be even installed.So that was such an embarrassing
moment for me bacause of "The Flipkart".And when i have made complained
against that product then they are saying we cant do anything because it is
out of our policy it can only be changed or repaired within 10 days they
cant even repairing it and sarcastically saying we will like to help you
when you shop on our website next time why someone will buy, anything from
flipkart, next time after facing such disgusting services.They are not even
writing my complain.
So kindly help me into this matter i can understand your company policies
but their are exceptional and genuine cases for which policies can be
changed.It was the first time i have faced such a poor service from your
side that product is defective and of bad quality so kindly resolve this
issue. Focus on your customer grievances so as to remain no.1 in the market
this is s the suggestion from my side.
Kindly look into this issue.