Flipkart — exchange mobile handset with different handset .

Address:

New Delhi, Delhi

I purchased Karbonn sound wave few days back. The order id is OD[protected] and the phone is still sealed packed. I asked the customer care that i want to replace it with different model to which they refused saying "there is no exchange policy for electronic devices" . I would like to know if a device is sealed pack then why flipkart cannot replace the model ? This is my first experience with flipkart and i am very disappointed. I buy online products from different organizations and i was happy but some of my friends suggested me to go with flipkart and i am really very dissapointed with flipkart.