[Resolved]  Flipkart — Exchange or replacement of product

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, i ordered the football through your website order number is ODA[protected]OYUBW00 thinking that flipkart is the best shopping website to shop online but my mistake that looking at the picture on your website i ordered this football thinking that it will be standard size but i received the small size and i calld ur customer care to return or to exchange that or to replace that whatever is possible. Because that football which i ordered is of no use to me and i just wanted the replacement or exchange with standard size not the moneyback but customer care told me this doesnt come under our policy and i was like shocked to hear this...is this the way you do business and scam people..i feel like i got scammed by you guys and wasted my money shopping on your website. this is the first or second time i shopped on your website i am sure i am not gonna shop anymore on your website and won't suggest my friend either. i want this football to be return or exchange with the standard size or put the money in my flipkart account so that i can order another football, else i will take this case forward on a serious note. And i ordered another football of nivia on 15th september and spent another 500rs and this time i got the defected football and did not get any pin, i am such a big fan of football and i spent my whole day searching for pin at the local shops but couldn't get it anywhere.