Flipkart — Extremely unhelpful, negligent support

Address:

Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout Bangalore Bangalore District Karnataka India - 560034

Hello, my name is sachin, my email id - [protected]@gmail.com, and every time i try to contact the flipkart support for order related issues, they initially keep sending the automated and copy pasted replies which are stored in their system, then they keep ranting the policies, cannot return and refund etc...

And for each and every reply on live chat they take almost 8 to 10 whole minutes, which makes the whole conversation for more than 40 mins! and even after repeated requests to end the chat if he or she cannot help, they take time intentionally like a cunning ignorant human being, avoiding the frustration of the customer, they again copy paste the messages again and again "I am Sorry for the trouble" whereas i am urging and requesting to end the chat so that i could move ahead and contact somebody else! They keep ranting, I am Sorry for the trouble I am Sorry for the trouble I am Sorry for the trouble.. Like a psycho arrogant person..

Just now i am on hold on the chat with Pallavi names support agent.. Previously i was extremely troubles the same way by the agent named lalit, the current chat is as below in the photo attachments. You can see the time gaps and how that agent is troublesome, hectic. Flipkart agents are doing this on purpose so that the customer gets tired and leaves the topic.

I am really really fed up of these flipkart fraudsters and cunning support agents they have appointed, to get rid of the customer issues and avoid defamation.