[Resolved]  Flipkart — Failed Replacement Order OD[protected]

Address:

Jabalpur, Madhya Pradesh

I booked a Gionee L800 mobile phone of "coffee color" on 23/Sept/2014. Delivery received on 29/Sept/2014 of same phone with lable of "Coffee color" outside the pack-box and on opening it "Black" color phone was found. I requested for replacement. On 01/Oct/2014, I was promised for replacement in 3-days time. Later without any intimation, Flipkart team changed my delivery address in order. Despite of notifying them by email, they continue with wrong address. More than 5 time, I wrote them for time delivery of replacement and every time they gave new date but not the replacement. Till 15/Oct/2014, Flipkart team failed to do the replacement. I believe company is not interested in doing the replacement. Despite of making the payment, I am not able to use the phone as on using it, company may refuse for replacement. On repeated failure to delivery and repeatedly giving new delivery dates, I feel cheated by Flipkart team. It has caused wastage of my precious time and mental harassment. It is an act of denying the replacement and equivalent to cheating their customer. By doing this, team will not only loose its sincere customer but also spoiling the image of company. I hope higher authorities will take note of it, feel ashamed on their act and do the needful to restore their goodwill. Thank you Sunil Kumar