[Resolved] Flipkart — false promise from flipkart | |||
I am writing to you about my order id od[protected] with the product "sansui prohome smg03 750 w juicer mixer grinder". Below all dates were mentioned as per flipkart Date of order : 25th may'20 Date of delivery: 31st may'20 Return requested: 2nd jun'20 Return approved : 2nd jun'20 Promise date of pickup: 9th jun'20 Promise date of refund: 4 days after refund I placed return request on 2nd and was approved with assurance of max time to pick return order by 9th but still order is not picked up Called to customer care number of time & mailed as well also had a word with senior customer care executive ms veena but same response i got we are trying to resolve with concern team. There is not contact no of seller or shipment person by whom it has to picked. No escalation matrix where i can reach out n get proper answer. How many times do i need to send reminder there is a delay n when i can expect How many times do i need to contact on same thing I was assured will get done on 17th jun but again we are falling behind as per commitment Today i am writing on 20th jun'20 still no action is taken by flipkart Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 22, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Aug 09, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 22 Jun 20. It would have reflected in your credit card by 25 Jun 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.
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