Flipkart — False reasons for cancellation of deliveries twice

Address:FlipkartFlipkart Internet Private Limited Ozone Manay Tech Park, #56/18 & 55/09, 7th floor, Garvebhavipalya, Hosur Road, Bangalore- 560068. Karnataka

I placed an order (no:7543000) and wrong color picked up, so called the customer care asking to replace with the original color since the order was not yet shipped, but was told it is not possible and hence cancelled. The next day got a message that it is replaced with the other color, but was already late by then.
Placed a fresh order (no:805000) on 15th Feb which was supposed to be delivered by 25th Feb, but got a message on 25th Feb that it is cancelled as per my request. The fun part is that i dint cancel and only calling the customer care desk that the courier is misplaced and hence cancelled - how can the remarks say that i had cancelled ?
With no choice left, placed another order (no:6302000) on 25th Feb which was supposed to be delivered on 7th Mar which dint happen, only on follow up got a message that it will be delivered on 9th Mar, which also dint happen and like always, had to follow up multiple times for this information. Upon multiple followups, had a call on with Agniv Roy on 10th Mar who informed that my pincode is incorrect and not serviceable, which is absolutely incorrect since my latest shipment delivered to this pincode was on 27th Feb. He promised that the vendor will be informed about the gap in pincode and the shipment will be delivered, which also did not happen. Got a message on 11th Mar that the order is cancelled and amount is refunded.

I had wasted my time and effort from 15 Feb to 11 Mar for a product that is manufactured in India and can reach Hyd within 3 days. I could have imported an international product by this time.
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Flipkart customer support has been notified about the posted complaint.
Mar 14, 2022
Updated by Narsing Rao Shama
I have escalated this to multiple teams within Flipkart customer care team (grievance.[protected]@flipkart.com); [protected]@flipkart.com and [protected]@flipkart.com, but absolutely zero response
Mar 18, 2022
Updated by Narsing Rao Shama
There has been no response from Flipkart till now
Verified Support
Mar 22, 2022
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We regret to inform you that the we are unable find any details with the information shared. Hence, request you to share the order ID, along with the registered email ID and contact number to check and assist you further.
Mar 22, 2022
Updated by Narsing Rao Shama
It is very surprising to see your reply asking for the details since i have registered my complaint from the registered id and mobile no. Appending the same for your reference

[protected]@gmail.com, ph:[protected]

Order IDs
OD[protected], OD[protected], OD[protected], OD[protected]
Mar 29, 2022
Updated by Narsing Rao Shama
It is very surprising to see the way Flipkart is treating it's customers. Looks like we are taken for granted, there has been no response till now
May 12, 2022
Updated by Narsing Rao Shama
Dear Flipkart, is this the way you treat your PLUS customers, absolutely ridiculous ! No acknowledgement, no response and no empathy
Complaint comments 

Comments

It is very surprising to see your reply asking for more details since these all are Flipkart orders and i have registered this compalint from from registered id n mobile no. Appending the same below for your reference
[protected]@gmail.com, Ph: [protected]

Order nos:
OD[protected], OD[protected], OD[protected], OD[protected]
It is very surprising to see the way Flipkart is treating it's customers, there has been no response yet to my concern. Looks like we are taken for granted
Hello Flipkart team, do you even bother to look at your customers concern, been following up for almost a month now and you are not even acknowledging it. This is absolutely ridiculous
This is the worse customer service I have ever experienced, Flipkart has taken its customers for granted completely, very sad state of affairs

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