[Resolved]  Flipkart — Faulty mobile handset

Address:

Ajmer, Rajasthan

I had bought a mobile phone from Flipkart. Post using it for a few days, I found that the mobile gets heated up with 5-10 mins of talking. I raised a complaint against the faulty piece. Flipkart responded and asked to install an app with which they can monitor phone temperature. When they called me to check, the phone's temp was 41 deg celcius. At that time they mentioned that if it is about 45 deg Celcius then we will take the return. The problem continued and I kept on calling Flipkart but of no use. They finally gave me a call when I escalated the issue. However, I came to know that 1st time they mentioned in their records that the temp was just 32 deg celcius. Further, when they checked for the second time, the temp came to 45 deg, 44 deg and 42 deg celcius. However, they are refusing to replace the faulty product delivered. Flipkart should immediately stop cheating customers by giving false commitments to the customers which they can't service. Highly disappointed by the response from Flipkart. Need a quick resolution - replacement.