[Resolved] Flipkart — flipkart misleading offer on sbi transactions/ refund not provided | |||||
During big bullion day sale, i ordered a phone, where 10% cash back offer was expected. Refer to order "od[protected]". The 10% offer did not happen and when approached flipkart after completing the order, flipkart said sometimes incorrect din or the transaction has to be done via phonepe. But see the attached screenshot, which clearly says that offer is valid on 'all sbi debit and credit card transactions except corporate and commercial cards, and internet banking' I did the transaction via sbi e-card which is easier to do and straightforward and frequently & safest used way for online purchases, though i have my own debit card and sbi account (Looking at the offer) Now flipkart is denying the claim and since the product is not returnable (Its a phone), i cant return it. I trusted flipkart to resolve the issue and that is the reason why i did not immediately cancel the order. This is really embarassing and is flipkart misleading consumers to buy product on false/hidden fineprints which is unfair trade practice. See attached picture of the details. I expected flipkart to provide the refund, not the seller as i have been buying on flipkart since years (See my purchase history). Was this information helpful? | |||||
Dec 17, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 12, 2017 Flipkart Customer Care's response We informed customer that he is not eligible for this offer and seller will be unable to provide any cash back amount for this as he would be eligible for the offer only if the payment is made through the PhonePe gateway via SBI Credit/Debit cards.
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