[Resolved]  Flipkart — Flipkart not delivering the order in time and cancelling it in the name o[censored]navailability

Address:

Rajkot, Gujarat

Flipkart i.e... Sophisticated Cheaters... I tried for an hour to place an order on Big Billion day sale but their payment system was screwed so I couldn't place an order online. I called them up to inquire, and thats when they informed me about the mess with their system, asking me to place my order over phone OD[protected]. Also, the delivery date informed to me over phone was 15 days from the date of the order I.e. 21st which was not feasible for me considering the festive season though the representative taking the order told me that the order will be delivered in a week to max 10 days so I shouldn't be worried. I placed an order for two shirts. For an entire next week, there was no update about my order so I called up CC inquire about the same. The rep told me that the order is not processed yet though he has escalated it and now it will be processed. He had no idea why the order was not processed for the whole week and thats when I demanded the order be delivered to me around Oct 16 as assured by the rep taking order. They made me on phone for 6 hours that day and made me talking to 6 different supervisors and managers to no avail. There was no development about my order after 2 days of this discussion so I wrote to Sachin Bansal escalating it from my side. I received an acknowledgement from Flipkart stating that they have received my concerns escalated to Sachin Bansal and they will get back to me in 24 hours. Since than, I followed up with Sachin Bansal and the email from which the reply came for next 3 days but there was absolutely no response from anyone. On the 4th day, I called up CC and remained on phono talking to their 5 diff representatives to no avail with a fake assurance too have the issues resolved in 24 hours. But there is no response as yet so I am filing a complain here. In between, I received one of the two shirts ordered but it is of wrong size than that of the ordered. Today, I received a msg saying that the shirts I ordered is out of stock, and I can purchase it when it is available. This was selling on their website till y'day but. They are just luring customers with items tagging them at a very low price and only lucky ones may get it at a low price but when it comes to sell it to all even after placing an order, they will just cancel the order stating unavailability of the item. They are nothing but literal jerks.