[Resolved] Flipkart — Frauded by Flipkart

SJ1991

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I ordered 2 mobiles from Flipkart on 12th March'15. The Order no is " OD[protected]". The model was Moto E (2nd Gen). When I received the Mobile everything was perfect except Headphones. The headphone was not working. So I filed a complaint in Flipkart and asked for a replacement. They said that I will be receiving my replacement order before 30th March. Then after few days I received an email from Flipkart stating that they need more 7 days to deliver my item as it is currently out of stock. I gladly accepted the extended date. Then after few days when I contacted Flipkart they said that still the item is out of stock and again extended the delivery date to 20th April. Then I again contacted Flipkart on 13th March just to confirm that I will be receiving the replacement by 20th April but again they replied that still the item is out of stock. Here I am using the mobile from last one month without Headphones. Kindly help me with this issue.

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May 23, 2017

Complaint marked as Resolved

Verified Support

Apr 16, 2015

Flipkart Customer Care's response Dear Suraj, Greetings from Flipkart.com! Order ID: OD[protected] We’re writing to you about the post in akosha as we’ve been unable to get in touch with you over the phone. We request you to get back to us with an alternate contact number so that the issue can be resolved at the earliest. Awaiting your reply. For future assistance please contact our toll free number[protected] or write us to [protected]@flipkart.com.

Apr 17, 2015

Updated by SJ1991 After wasting my 40 days and still counting for a replacement headphone Flipkart is trying to compensate with Rs.50.

Are they serious?

I mean after being such a reputed selling website how can they do this to a Customer. After doing this transaction with Flipkart It would be better if I purchase a product from street seller.

Pissed off with Flipkart and yes no resolution after 40 days !!!

Apr 24, 2015

Updated by SJ1991 One more order with the same Order ID has been cancelled by Flipkart and again they have provided me a Rs.50 refund to purchase Earphones from WS Retail, their adopted seller.

Send me a link of Earphones with Rs.50 and I will make a purchase of the same.

I didn't knew that Flipkart don't even have control on its sellers or may be Flipkart and WS Retail both are Frauding with the Customers.

Provide me a better resolution and please keep those Rs.50 with yourselves as it will help you in improving your poor Customer Service.

Call me : [protected]

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Comments

SJ1991

from Mumbai, Maharashtra

Flipkart is so kind as they tried calling me atleast once. I was unable to receive the call. I even provided you my alternate contact number through email but I had no response after that. It kept me waiting for around 40 days for a replacement headphone and then you compensate with Rs. 50 for it.

SHAME ON YOU FLIPKART !!!

Keep that money with you as that will help you in improving your customer service. Still I am to receive a headphone. Get my issue resolved today or else I will have to take further steps to drag you to the Court. And I tell you that I am damn serious !!!

I will file a case against you !!!

My contact numbers are [protected] and [protected].

And one more thing before calling me keep your resolution ready. Send me my earphones or a refund for mobile .

Suraj