Flipkart — Fraudulent cash-on-delivery order created and refusal to return

The company created a fake cash-on-delivery order in my name and since I and my family members do a plenty of online shopping, I accepted the delivery by paying cash (Rs.2000/-) on the belief that the Order has been placed by one of my family member. However, later when I realised that the Order was NOT placed by any of my family member, I contacted FLIPKART to raise a dispute and lodge a complaint which they declined to accept as the Order was placed by a THIRD PARTY with different mobile number and email-id. I then requested them to take the return of the goods as the product page clearly showed that the product is returnable with 14 days. This was also declined by them giving the same reason that since the Order was placed by a THIRD PARTY, I don't have the right to cancel the order. I tried to convince them that since I have made the payment in CASH, I should be given the option to cancel the order and claim the refund, but they refused. The invoice copy, product information (with picture of the product) page is attached for your reference and perusal.