[Resolved]  Flipkart — hp laptop and pathetic services

Address:

New Delhi, Delhi, 110085

I am a victim of flipkart. I bought a laptop from flipkart and i think i did the biggest mistake of my life.

First of all the laptop is not delivered in time and once delivered i came to know that they are selling is more then mrp. Mrp mentioned is 39000 and i bought it in during sell after discount from hdfc card in 40000.

Once i switched on the laptop. I came to know that there is some technical issues with this laptop as well. It is getting re booted in between with blue screen. This is a severe problem with this laptop and flipkart also aware of the same.

After raising my complain, i got a call from flipkart second day and one of the executive confirmed me that the said problem is a known problem in this series of laptops and they also confirmed the same from hp as well.

They assured me to take it back asap. I communicated many time (4-5 times in a day) but the executives are very poor and there is no database available to them for communication. Everytime i need to explain the probelm from scratch and they are putting my call in hole for hours.

They are not able to transfer to my call to their seniors and not able to provide any resolution.

After many calls and requests they arranged my pickup from ekart courier but the courier man doesn't cam here and after some time i got a message from ekart that "customer want to reatin the laptop"

I totally surprised and immediately called to customer care and said about the fake messge. After many requestes and many rounds of call they again arranged a reverse pickup and the courier guy came to picked it. But he again denied to pick it up back and said "the serial number is not matching so wan't be able to take it back"

This is very pathetic and i was totally puzzled. The product i bought is packed from the day when i received and now they are saying the serial number is not matching.

I am loosing my patince now and again called the customer care for the same. The executive named "rupali mishra" put my call for hold in 40 minutes and neither she was able to transfers it to seniors nor she was able to provide any resolution.

Flipkart is very fake site and selling duplicate products and after selling it they are not taking the concerns.

I am totally puzzled, please help me..

Kamlesh
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