[Resolved] Flipkart — improper and UNauthorised installation of VOLTAS AC

Joseroland

from Pune, Maharashtra

Address:

Chennai, Tamil Nadu

Product : 183CYa 1.5 Ton 3 Star Split AC purchase date : 30/05/2015 serial nos :: 4511697H15B010660 & 4551662A15B012484 Installed by : Jeeves ( nominated by Flipkart ) Flipkart Incident ID :[protected] &[protected] the Indoor unit was giving 2 problems 1) water leakage in indoor unit 2) Lourves not operating fully. when compaint eaised with Voltas, they mantained that this was due to a "Installation mistake", BUT since the installation was done by a NON AUTHORISED person so warranty "not valid". finally after a payment of Rs. 400/- they registered the serial nos. Flipkar has nto responded to my mails and complains. it seems they just done't care and are sure that single consumers like me can't do a damn.

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Complaint marked as Resolved

Verified Support

Jun 23, 2015

Flipkart Customer Care's response Customer complains that post installation noticed there is water leakage and when he had escalated the issue to the brand ( Voltas ), they had confirmed that it is due to improper installation. Customer says that Flipkart is the cause for it and wants a repair service appointment to be scheduled on priority to have the unit fixed. It is found that customer is frequently interacted with us and he is unhappy as there is a lot of delay and false timelines promised.

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Comments

Dr. Thomas Stanly

from Ernakulam, Kerala

flipkart sucks dude. Go for Amazon. I had similar bad experiences as well. After that i did shopping only on amazon. So far purchased goods worth more than rs.10, 000. very positive experience on amazon. very good customer service.
AMAZON ROCKS.. so far

Voltas Customer Care

from Gurgaon, Haryana

Dear Joseroland,

We are sorry for the experience you had. Please write to us about your problem with your complaint number, mobile number and email ID at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Online Team
Voltas