[Resolved]  Flipkart — [Incident: IN[protected]] Urgent Resolution Required for Incorrect Laptop Model Received - Order ID: OD[protected]

Address:

Mitra Chowk, Ganj no - 2 ,betiah

I hope this email finds you well.

I am reaching out to bring to your attention an issue regarding my recent order through Flipkart. On March 2, 2024, I placed an order for a laptop with specific specifications. However, upon receiving the package on March 9, 2024, I discovered that the laptop model received does not match the one I ordered.

Below are the details of my order:

- Order ID: OD[protected]
- Order Date: March 2, 2024
- Dispatch Date: March 5, 2024
- Delivery Date: March 9, 2024
- Purchased Model: HP Spectre x360 Intel Core Ultra 7 155H - (32 GB/1 TB SSD/Windows 11 Home) eu0666TU 2 in 1 Laptop (14 Inch, Nightfall Black, 1.34 Kg)
- Color: Nightfall Black
- Seller: MBTECHNOLOGIES

Regrettably, instead of receiving the model I ordered, I was sent the following:
Received Model: HP Spectre x[protected] OLED Eyesafe Evo Intel Core i7 13th Gen 1355U - (32 GB/1 TB SSD/Windows 11 Home) ef2034TU Thin and Light Laptop (13.5 Inch, Nightfall Black, 1.34 Kg, With MS Office)

This discrepancy is significant and requires urgent attention. I have attached copies of the order invoice, Flipkart invoice, and images of the received package for your reference.

I kindly request your prompt assistance in resolving this matter and providing guidance on the necessary steps to rectify the situation. You can reach me at [protected]/[protected] or via email at [protected]@gmail.com for any further discussion or clarification needed.

Furthermore, I must express my concern regarding the delay and challenges I have encountered in the return process. Despite my efforts and multiple attempts to provide clear images, my return request has been rejected due to purported issues with image quality. I am deeply disappointed by this, as I have provided additional images with higher quality to address any concerns.

I urge you to expedite the resolution process and ensure a swift refund for the incorrect product sent. Given the circumstances, I feel compelled to highlight the urgency of this matter and seek your immediate intervention.

Please prioritize this issue and provide a satisfactory resolution at the earliest opportunity. Your prompt attention to this matter is crucial, and I appreciate your understanding and cooperation.

Thank you for your assistance in resolving this matter efficiently.

Sincerely,

Vaibhav Kumar