Flipkart — Item not received order id OD[protected]

I have ordered 3 items of Golden Resources cashew nuts but received only 1 item. But it's showing all delivered. I have contacted your customer care and they have assured that refund will come but now it's showing refund rejected. Being a plus member and old very much happy customer of Flipkart, I am now not happy with the issue happened with me. This is not at all acceptable from such a reputed company like you. Please refund my amount as soon as possible so that I can continue my shopping with Flipkart in future. Order was in name of Sushmita Chowdhury.

Order id OD[protected]
Neroj Chowdhury
[protected]

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