Flipkart — Laptop delivery cancellation and professional loss

Address:	Mumbai City, Maharashtra, 400022
Website:	www.flipkart.com

Our mishap story details about the laptop ordered are as follows:

1. To put this on record, we had placed an order of a Dell Vostro Core i3 laptop on 7th Oct 2016 bearing order number OD[protected]. We received an SMS on the registered mobile number on 7th Oct 2016 about the receipt of our order placement and shall be delivered by 15th Oct 2016.

2. We received a consecutive message on 8th Oct 2016 informing that the laptop has been packed by the seller and is ready to be shipped.

3. On 8th Oct 2016 again, we received another message saying that the ordered laptop was shipped at 3.33 pm and shall be delivered by 15th Oct 2016.

4. We received a message on 10th Oct 2016, 8.42 pm saying that the laptop is on its way and will reach by 15th Oct 2016.

5. We received another message at 11.23 am from a source "VM-EKARTL" on 11th Oct 2016 saying that the laptop was out for delivery with a tracking ID : FMPP[protected] and shall be delivered before 7pm by an EKART wish master.

6. We awaited the whole day of 11th Oct 2016 and were constantly co-ordinating with the courier executive who kept giving lame reasons like being in surrounding areas, being stuck in traffic, "just about to reach", will not be able to deliver at your door-step, not being in the same region, tire puncture etc etc.

7. We received a message on 11th Oct 2016 at 8.24pm again from VM-EKARTL saying that the laptop could not be delivered today and said that the will try again on 12th Oct 2016.

8. This kept repeating till 14th Oct 2016. We used to receive a message every morning saying that the laptop is out for delivery and by the evening another message informing that the laptop is undelivered.

9. Finally on 15th Oct 2016, 9.04 am we received a message from VM-FLPKRT saying that our order was cancelled and reason mentioned was that it could not be delivered even after multiple attempts.

10. After sharing our concern about this mishap, we received an apologetic mail from flipkart with incident number - IN[protected]. This mail also mentioned that our money shall be refunded within 8 business days.

Now, our issues are:
1. How would flipkart compensate the amount of time we lost and the mental harassment caused to us due to the irresponsible and arrogant behaviour of respective courier executive?

2. Even after ordering on 7th Oct 2016, we do not possess a laptop on 20th Oct 2016, i.e today, which was an urgent need for carrying out our professional works. How does flipkart pay for the professional damage caused to us ?

3. We were not able to proceed with buying a laptop from any where else as our money was stuck with flipkart.

4. Today the price of the same laptop has gone up by 3, 000/- and has become unaffordable for us.

Since it is the responsibility of flipkart to ensure timely delivery, we would want flipkart to compensate the above mentioned damages accordingly.