Flipkart — Lenova vibe k5 note

Address:	600118
Website:	flipkart

Hi my name is normal sahaya Raj I booked mobile phone lenova vibe k5 note under my sister name angel on 06/10/16, I received a flipkart delivery on 09/10/16 but when I open mobile I came to know it's an default product phone touch not working then I register for a replacement but flipkart customer service said they will send an technician to my home to about the fault it's happen on 10/10/15 after a long follow up and fight finally the technician arrived on 14/10/16. After checking the Mobil phone he said it was factor default mobile so he registered a complained a given a copy to me and said flipkart will send person to pic up the mobile than they will replace a new one. On 15/10/16 I received a mail from flipkart stating the will refund my money because there is no replacement offer for lenova vibe k5 note. I keep on waiting for the person from flipkart to pick up default mobile device and ever day from 16/10/16 I receiving a msg that flipkart can't able to send there busy represndative and it will sort by next day, still know I can't able to get my money back are replacement . I am working in bpo sector because of this I have wake up full day for waiting flipkart person my sleep to this past 20 day gone . I also received a bill from bank for credit card purchase. I been very frustrated and unhelpful. Pls I need my money back by this week to pay my credit card bill. Also I need strong compensation from flipkart for all the delay and trouble. My order#OD[protected].