[Resolved] Flipkart — misguided by flipkart executive

rajankumar26

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I have purchased Honor holly against order id OD[protected] on dtd. 13 january 2015. Due to Some problem I got replacement of this handset on dtd. 28.01.2015. But again I am facing the problem and complaint about this. this time they said that they will a tech visit at my address to look the issue. If the problem not resolved then they will refund my money. Problem is not solved after the tech visit, SO i have again complaint about this and also requested that I did not want my money back. Instead of this they arrange any other mobile handset with the same amount or additional amount(I will pay the difference amount). But they are again repeating their previous statement. I am fade up to made complaint. Please advise about this.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Mar 01, 2015

Flipkart Customer Care's response Dear Rajan, Greetings from Flipkart.com! Reference number :[protected] Order Id : OD[protected] We are in receipt of your complaint posted on Consumer Complaints. Further to our telephonic conversation as a resolution, we'll arrange for the pick up and refund for the above mentioned product. As informed by you, that you wont be available in the provided address till 10 March 2015, request you to contact Flipkart.com customer support on[protected] to raise refund request. The same has been updated. Hope this helps.