Flipkart — Missing item in order - urgent resolution required

Dear Flipkart Customer Support,

I am writing to bring to your attention an issue I encountered with my recent purchase from Flipkart. On 11/10/2023, I received my order for the Gyser V-Guard 15 L Storage Water Geyser (Matteo 15, White). However, upon opening the package, I discovered that an essential item was missing from the box.

Order Details:
Order Number: OD[protected]
Replacement Requested Replacement ID:[protected]
Product Name: Gyser V-Guard 15 L Storage Water Geyser (Matteo 15, White)

Missing Item:
Description: When installed, the technician came and opened the box, they are saying 250 extra charges, the mission for your (Accessories) pipe.
Brand: V-Guard 15 L Storage Water Geyser
Model: (Matteo 15, White)

I would like to highlight that the package arrived in a sealed condition, indicating that the missing item was not removed during transit. I have attached photographs of the unopened package, clearly showing the absence of the item.

I kindly request your immediate attention and assistance in resolving this matter. I am disappointed and inconvenienced by this situation, as I purchased the product with the expectation of receiving all the necessary components.

I would appreciate it if you could provide me with a prompt solution. I am open to options such as a replacement for the missing item or a refund for the entire purchase.

Please let me know the next steps I need to take to facilitate the resolution process. I expect a timely response and a satisfactory resolution to this matter within 48 hours.

Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution.

Sincerely,
Koushik Giri
[protected] / [protected]