[Resolved]  Flipkart — Most irritating customer service first time experience

Address:Bangalore, Karnataka, 500068
Website:www.flipkart.com

Ordered asus zenfone 2 selfie on 2nd oct 2015 which is supposed to be delivered by 10th Oct.The product is pending at approval stage for last 7 days and flipkart is not providing resolution even after sending repeated mails, telephones, posting in facebook. I am not able to track the product and the company is only delaying it everyday by saying they are looking into it. I am first time this much frustrated with flipkart and I want to lodge complain and take it forward. Till 10th oct morning they have promised that I will get my product by 1.30 PM but now it is 1.40PM and I am helpless. Order ID: OD[protected] Regards Subhasish [protected]
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Complaint marked as Resolved 
Verified Support
Oct 11, 2015
Flipkart Customer Care's response
Spoke with the customer as he is saying that the shipment has not been delivered to him so customer had cancelled the order as he asking for the compensation so informed to customer that we would not be able to provide any compensation as per the policy as customer is stating that the amount has been given in his wallet so he wants the refund in his credit card so informed to customer that we will escalate the issue so that the refund gets initiated as customer wants a mail regarding the refund tat so informed to customer once the refund gets initiated we will send a mail regarding that.
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