[Resolved]  Flipkart — NON-FUNCTIONING OF LENOVO MOBILE A7000 (IMEI NO: [protected]); ORDER NO: OD[protected]; ORDER DATED – 6 MAY 2015 VIA FLIPKART FLASH SALE

Address:

Pathankot, Punjab

1) Reference order no OD[protected] dated 6 MAY 2015 in name of the undersigned. 2) This mobile is not functioning properly from Day 1 of delivery. Battery gets discharged after 4-5 calls, in spite of charging again and again on the switched off mode, as instructed by your customer care person. 3) I had made many telephonic complaints to the customer care service; same can be verified from your concerned people. 4) I had taken contact no. from your customer care from your local Lenovo centre on 25th May 2015. Immediately, I went to dealer and told my technical problem to the Lenovo service centre Nayyar Enterprises (Address: Main Bazar, Near M.C Office, Pathankot-145001, Pathankot, Punjab ). To my surprise Nayyar Enterprises refused to entertain my complaint saying that after 1 week nothing can be done, as the warranty does not hold good after 7 days, in case of replacement of mobile. This is not mentioned anywhere in the warranty card. He told to us to buy a new battery and replace it.(Imagine changing your battery after 10 days of purchase) The logic given by your Pathankot dealer is very absurd, unwarranted and not customer caring. 5) This type of service to a senior citizen, army colonel appears totally unpleasant from a renowned company like yours. 6) May I request you to early set to resolve my mobiles technical problem/replacement of this mobile handset should be initiated. 7) Also, the service of your local dealer (Nayyar Enterprises) may immediately be cancelled as, he is totally unfit to do the job and mislead the customer. This is my first Lenovo product usage and hoping that my issue gets resolved immediately. Otherwise I may never recommend this brand ever to anyone for purchase ever. Hoping for an immediate reply and resolution to my problem. Your’s truly Col. Dhadwal +91-[protected]/ +91-[protected]