[Resolved] Flipkart — Not got the correct product after waiting for 14 days since paying 42000 rupees.

deepesharya

Address:

Pune, Maharashtra

I had placed the order with order id Order ID: OD[protected] and I havent got the right product. I had ordered Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Win8) and what I received today is Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Ubuntu).I got is Ubuntu instead of Windows 8. I received the replacement but again with the incorrect product. The FSN number on product is not same as on the bill. I have ordered this product on 9-Dec-2013 and today is 23-Dec-2013. Every time I call FLIPKART the deadline for receiving the call from customer support gets extended by 48 hours. I have no idea whats going on and even FLIPKART is not providing the resolution on time. There is no fault from my side.I cross checked the order 10 times before ordering it.The bill displays the correct product however I am not receiving it. I felt like cheated for 42000 rupees.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Dec 25, 2013

Updated by deepesharya Please see the log of events as it happened date wise.

---25-Dec-2013
Still there is no resolution from FLIPKART.
They are even rejecting the return request raised by me.

---24-DEC-2013:
This is the 14th day which is about to end.Whats going on!!!

---23-DEC-2013:
This is the 13th day which is about to end and there is no resolution yet.

---20-Dec-2013:
Today is 11th day since I had placed the order with order id Order ID: OD[protected] and I havent got the right product.
I had raised the complaint about the incorrect replacement that I got and I haven’t got any resolution.
Its been more than 48 hours and there is no one from FLIPKART who could call me and get this done.
Even DELL itself could have given me the laptop faster than FLIPKART.

---19-Dec-2013:
I have ordered this product on 9-Dec-2013 and today is 19-Dec-2013.
It’s been 10 bloody days since I had made the payment and FLIPKART had not given me the right product and on top of that they are not addressing the customer even after 40 hours of raising the complaint.

---17-Dec-2013:LATEST REVIEW
Yesterday I received the replacement.
YET AGAIN SAME LAPTOP WITH LINUX!!!

I cannot figure out what Flipkart sentiments are with such a high value orders.
Flipkart has again shipped the Laptop with LINUX.

The bill says that it should be Win 8 yet I got LINUX again.

----12-Dec-2013:OLD REVIEW
Hi,

My review is restricted to the Flipkart order delivery cycle till now.
And the reason for that is I had not yet received the right laptop!!!

I had ordered Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Win8) and what I received today is Dell Vostro 3560 Laptop (3rd Gen Ci5/ 4GB/ 500GB/ Ubuntu).

Yes what I got is Ubuntu instead of Windows 8.I cant imagine what the guy at the warehouse was doing that he cannot pack the product which is listed in the automated bill.

Utterly disappointed by this sloppy work.
Already raised the complaint. Waiting for Flipkart to get back with the CORRECT product.