[Resolved]  Flipkart — not providing replacement

Address:	Bangalore, Karnataka, 562106
Website:	www.flipkart.com

Dear sir/madam,

My order id: od[protected]
I bought panasonic eluga i7 mobile phone and it delivered on 24th april 2018. As it was overheating from day i requested for return on 25th april. But flipkart sent technician to check. Technician
Visited on 27th april, didn't resolve the issue and given fake update to flipkart. And flipkart rejected my return request. Then again i requested for return on 29th and same technician visited and without solving the issue mentioned in report "issue resolved". This time i mentioned in remarks that issue not resolved. Pleasr find the attached copy of report. But still again flipkart rejected my return. I requested again for return on 1st may but flipkart rejected saying that "check with authorised service centre". But still the phone was under "10 days replacement" policy.in between i have sent over 50 mails but not getting any proper response. Then my phone started with many other problems like hanging/freezing, 4g network issue etc. Then finally on 4th may i requested again for return. Technician visited on 10th may and couldn't resolve it. Technician left my place without informing me and without preparing any report. When i called him he didn't respond to my calls. Immediately i called flipkart and explained everything and they assured me to wait till getting the update from technician. And then to be my surprise i received a message that my issue resolved and return rejected. Then i sent multiple mails. Also called and tried my best to explain that my issue is still not resolved and technician has given fake update but everything went on vain.

Literally disappointed the way flipkart team is handling this issue.
Its pity to say that flipkart is associated with such agencies with
Incompetent technicians and believes them blindly.

Kindly look into this incident on high priority and resolve this issue as after investing my hard earned money i am not able to make use of the mobile phone from day one.

Thanks & regards
Gopal sahoo
Mobile: [protected]