Flipkart — Not Returning The Faulty Product

Address:

Chandigarh, Chandigarh

I purchased a phone HTC desire 626 g plus from flipkart on 19 jun 2015 which is delivered to me on 22 june 2015.Due to faulty camera i raised the return request on 22 jan 2015 as phone came under 30 days return policy.FLipkart customer representative told me to troubleshoot the phone and upgrade the sytem and application softwares.I did the same but the problem still persists.Flipkart rejects the return request without resolving the issue.Then i call to customer care of flipkart, they raise the return request again on 1 july 2015 and told me to do the same troubleshoot process again instead of returning the product. When i warn them to file a complain for this, they said you are free to go. Please take the appropriate action as soon as poosible. Below are the details of purchased product: Order ID: OD[protected] Invoice No : # BLR_WFLD[protected] Purchased from : Flipkart Internet PvT. Ltd. Retailer: WS Retail Services Pvt. Ltd. Warehouse Address of retailer: NO. 42/1 & 43, KACHERAKANAHALLI VILLAGE, , JADIGENAHALLI HOBLI, HOSKOTE TALUK, Bangalore, Karnataka, India - 560067 Flipkart: 30 day Replacement Guarantee One year Manufacturer Warranty Product delivered at: Shubham Aggarwal Infosys Limited, Plot No.1, rajiv Gandhi Chandigarh technology park, Chandigarh-160101, . Chandigarh 160101 Chandigarh phone no: [protected]