Flipkart — Od[protected]

17/10/2020
Hi, I ordered apple xr phone (OD[protected]. No one contacted me from delivery team and cancelled this order without taking my permission

On 20/10/2020
I got message in the morning that it will be delivered to me on 20th but no one contacted me from delivery team over my contact number or reached my home address. I got message in the evening that delivery failed. How can delivery be failed if no one contacted me?
I raised the issue at night and it was told to me that you will receive the product by 21/10 and will get the answer why incorrect message was sent with failed delivery when I was not even contacted.

On 21/10/2020
No message or call from delivery team.
I cheked with flipkart agents 2-3 times and everytime they told me that it will be delivered by 24/10

On 22/10/2020
No message or call from delivery team.
I cheked with flipkart agents again 2-3 times and everytime they told me that it will be delivered by 24/10

On 23/10/2020
I got a refund message (100Rs less that what I have paid) in addition to the message that your order is cancelled.

Now, I have been chasing since last 4 days with your team. I don't want a refund, I want the phone to be delivered to me. If amount is refunded, I can repay you back that amount. I'm not going to reorder as the price of the phone is increased now by 10K. Please reprocess the delivery else I will contact the consumer court now or go to all courts possible to get my phone.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2020
Flipkart Customer Care's response
Hi,

Greetings from Flipkart!

Order ID:- OD[protected]

We are sorry for the trouble caused.

We regret to inform you that the seller was unable to fulfill your order due to unforeseen logistics constraints. However, we request you to place a fresh order based on the availablity of the product.

The seller has confirmed the refund of Rs.29, 849/- and Rs.100/-, has been completed on October 23, 2020, which should be reflecting in your account by November 02, 2020.

Your kind understanding and cooperation are appreciated.
Oct 27, 2020
Updated by ChampRock
Are you telling me to Reorder?
The current price is Rs. 45, 000. When I ordered the phone the price was Rs.35, 000. Please pay the difference of Rs.10, 000, then I will reorder. Else reprocess from your end the same phone at Rs.35, 000.

I bought the phone from flipkart. So Flipkart is responsible to provide me the phone at Rs. 35, 000.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    46733
    Pending
    0
    Resolved
    25444
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information