Flipkart — Order ID was cancelled with customer's information

Address:

Bangalore, Karnataka

I had Ordered Philips "40PFL4958 40 inches LED TV" on The ‘Big Billion Day’ sale and received the Order ID for the same which is OD[protected]. This order was done on 6th Oct 2014 around 8.35AM but after few hours I received a message saying this particular order has been Cancelled. Right from that moment i keeping calling to Flipkart Helpdesk but couldn't get them till late evening. When I spoke with Flipkart executive they said this order is cancelled due to multiple quantity has been purchased and ended up by saying 1 customer can buy only 1 quantity (this is no where mentioned in the Flipkart terms and conditions). Now they are not ready to reopen the same order ID.