Flipkart — Order Not Shipped

Address:

Bangalore, Karnataka

I had ordered a Redmi 1 S on 2 Sep 2014 From my mail ID [protected]@gmail.com & paid 5999/- from my SBI net banking & payment is successful. But when i go to track my order on 9/9/2014 order is showing that shippment returned while on 8/8/2014 it was showing that yet to ship . I have my order number OD[protected]. But i am surprised when i called flipkart customer care center they said this order has been returned due to damage or some other reason, so you have to again register and buy on next sell they launched a complain vide complain number is[protected]. But till now at a customer point of view i had paid money in advance & got the product in sell now why should I go again with the process when it is not my fault, cause flipkart never despatched the product. Is this type of services provided by Flipkart. Mr. Sachin Bansal, this is how you want to grow your company ??My mobile Number is [protected]. If i will not receive my order should I go to Consumer forum. Please suggest the way forward.