Flipkart — Order# OD[protected] was cancelled

Address:

BANGALORE

Thank you for your email. I appreciate you updating me about the cancellation of the product I had ordered and refunding the amount. Below is the reason of the cancellation shared by Flipkart:

"We are sorry to let you know that your order OD[protected] for the below listed item has been cancelled as the seller ran out of stock soon after you had placed the order."

Is the reason acceptable? I placed the order on 22nd Feb. If the seller ran out of stock soon after I placed the order, why was it not cancelled then and there ? Why was I not informed ? I had to wait for ~ 20 days before I started enquiring about it since I didn't get any response or updated status.

I hold the seller and Flipkart both responsible for this incident. This is a case of cheating the customer. I also received another message:

"We understand that you were keen on getting this order. If you like, you can place a fresh order for this item within the next 10 days. Once the new order is delivered, in appreciation of your understanding, a Gift Card worth Rs.500/- will be added to your Flipkart account within 3 days."

Does the above offer make sense at all ? If the vendor had the product available, why would they cancel it and now you are offering to place a fresh order for the same item. This is utter nonsense.

I am looking for compensation towards this inconvenience caused to me. Failing which, I would take this matter legal and through social media.

I hope you will consider my case seriously and treat me as a valuable and sustained customer.

Thanks,