Flipkart — Payment taken but order not placed

Address:

Kolkata, West Bengal, 700071

Hi I have recd a gift voucher from my brother (Bhai Dooj gift) amounting to Rs. 10000/-. On 20th Nov (Friday), I purchased a power bank with 1199/-, Order ID - OD[protected]. Next I bought a Philips Ujjwal Mini LED Lantern Emergency Light (Blue) and at the time of purchase it was 799/-. I made payment through the voucher then the following comment appeared. "Something went wrong. In case you have made successful payment we will process your order. For more queries contact Customer Support with transaction id TX[protected] " Both the amounts (1199+799) = 1998/- has been deducted from the voucher and balance showing 8002/-. I called customer service on Friday and they assured that I will get a call on 21st Nov bu 5pm but nothing happened. Sent multiple mails with no revert. Either flipkart refunds my money or send the product. Regards Aparajita [protected]