[Resolved]  Flipkart — Received a different product while I have ordered for a laptop speaker

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Bangalore, Karnataka

Dear Flipkart, This is regarding my complaints for my order OD[protected] . I have received a product which is entirely different from what I have ordered. The image is not all same and neither the features and functionality. I don't understand how I have received something else while I have ordered a different item shown in the website. product received: jbl-on-stage-micro-2 speaker product ordered: JBL Micro II Mobile Speaker I have attached the image what I have received. I had to complain multiple times as Flipkart was not giving any update in time. Every time I get the same reply "We have escalated your complaint to technical team. You will get a call back tomorrow at XX:XX time". Then I never received a call. While calling the customer care and asking them again & again, it is the same response, " Due to some issues, we are not able to call you today and You will get a call back tomorrow at XX:XX time".Now its more than hrs what is the delay in escalation?Your customer service team is not able to even give the status of my complaint. Each time I call they just say you will get a call tomorrow at some time. They even refused to arrange a reverse pickup.Please give me a specific time frame with in which my issue will me solved. I am tired of your "24 hrs" time limit.Also does Flipkart provide any complaint number to track complaints? Thanks, Dipak Pradhan