Flipkart — received different mobile

dsprocks

from Bhopal, Madhya Pradesh

Website:

www.flipkart.com

Sir i purchase redmi note 6 pro amounting 13, 999/- on[protected] order id:OD[protected] and delivered on[protected] when i open the outer box redmi inner box already open and it contains some other mobile i.e: wammy titan 3 and i immediately complaint in flipkart customer care regarding this and also share the necessary picks in chat they will get me time frame of 3 days for resolution and i will get in touch 2-3 times per day by the end of[protected] they want some more time for inspecting this issue for another 2 days and on[protected] they want another 1 for inspecting the issue on[protected] i will also share my problem to flipkart facebook page they requesting for picks of that and share the same as per his request on[protected] talking to customer care they told me u will share picks on 7jan18 but i already share on delivery date on chatting
on 8jan18 evening they suddenly takes a judgement in favour of seller as per his policy without getting me intimation & or reason for getting this decesion
but i will again call in customer service then they told we are again do a return/replacement request with seller today
sir if seller previously refuse the replacement/refund then why should he again do that once time frame of 12 jan18 elapsed then flipkart time frame of return policy gone then they will not help.

kindly sir i want refund because i am really frustated and if this will again happen definately no one help me

+1 photos

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Flipkart customer support has been notified about the posted complaint.

Jan 10, 2019

Updated by dsprocks Yesterday night they call me and says never help me in this matter I loose my 14000

Jan 10, 2019

Updated by dsprocks kindly check the pics

Jan 12, 2019

Updated by dsprocks None flipkart executive give me explanation regarding return cancellation

Jan 14, 2019

Updated by dsprocks Yesterday on talking to customer care they assured me to replace the mobile and create a return request but again they will refuse to get me replacement

Jan 16, 2019

Updated by dsprocks No one responded

Jan 17, 2019

Updated by dsprocks Now they again fooled me like this

They will never understand my problem 14000 is more than my monthly salary

As per his msg

We’d like to let you know that your request for a replacement of Redmi Note 6 Pro (Black, 64 GB) cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to customer with the product being intact.
If you disagree with our decision, we can escalate your case to our on-ground investigation team. Please provide us the following information to take your case forward:
1. Proof of Identity (Scanned copy of any one of the following):
o Driver's license,
o Adharar card,
o Pan Card,
o Passport,
o Voter's Identity card
2. Current active phone number
3. Current address
4. Preferred time of the day when you are available to meet

Regards,
Manekhlal A
Flipkart Customer Support

Jan 21, 2019

Updated by dsprocks Today again the flipkart customer care fooled me they told we are working on the issue and want another 15 days to solve this issue

Jan 29, 2019

Updated by dsprocks Yesterday and today two different delivery person come to collect the product u delivered and get me replacement and both of them didn't know that I received a different mobile previously i[censored] not want to get me replacement kindly said truely to me now today I have updated the same in the nch complaint that u fooled me like this
Now I don't want replacement I want my refund

Jan 29, 2019

Jan 30, 2019

Updated by dsprocks We're sorry to let you know that your order OD[protected] for the below listed item has been cancelled by the seller as their courier service provider could not reach you despite multiple attempts.

To get this item, you could place a new order through our app or website. Please ensure that the delivery address is complete and you are available on the contact number listed on your order when it is out for delivery.

Contact number[protected]

Refund amount₨. 13999.0

Delivery Address

DILIP SINGH PRAJAPATI
BANK OF INDIA T T NAGAR BRANCH OPP APEX BANK NEW MARKET BHOPAL
New market
Bhopal, Madhya Pradesh, 462003

Twice I meet the courier boy

But he doesn't know that I received a different mobile previously in Redmi box bcz u will not send information to courier partner

I know it is a system generated mail of refund and refund and done for replacement as I now