Flipkart — Refund taking too much time

Address:

Mumbai City, Maharashtra, 400061

I had purchased a product online with Order no. OD[protected] from Flipkart. The product which was delivered to me was totally damaged. I had complained about the same to the company the very same day, the representative said that the pickup will be done soon. Till date no pickup or any response from the company, even after continuous complaints. I want to log a complaint against the company for such a fraudulent activity.