[Resolved] Flipkart — Regarding sansui faulty ac delivered and repair or response not done since last more than one month. | |||||
Hello Sir, Regarding Sansui faulty AC delivered and repair or response not done since last more than one month. I have purchased two ACs from flipkart of Sansui brand. I have attached invoices here with this email for the details about the details. Since ACs are installed one AC is giving error in display. I first make flipkart aware about the error in AC display, they suggested me to contact sansui service centre. Reason given by them is product is wrong deliver than they can help but this issue is in product itself I should claim for warranty from sansui. Further I have contacted sansui regarding the same but engineer came and went away saying that sansui will send another engineer for repair. Than after I have waited for more than 6 days but I do not get any response from sansui. Hence I have again contacted sansui, they said you need to log complain again. I have re-logged complain details are as below: 216504.2.2016Sansui complain no: AHM[protected] Date of complain:[protected] After the above complain no one came for replacement of the product or repair of the product. I am bearing this since last more than one month and seeking for the help from your side. IF you need any supportive document than please contact me on my email: [protected]@hotmail.com or contact me on +91-[protected] or [protected]. Thank you, Jaydeep Chavda Was this information helpful? | |||||
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint. Verified Support Feb 17, 2016 Flipkart Customer Care's response Tried calling customer no response, Follow up will be done.
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 2 Comments | |||||
Comments
Per the latest conversation from Flipkart they promised to resolve complaint as soon as possible,
I am Really frustrated with the sansui customer care. Done more than 14 calls[protected] but they always said yes you logged complaint but it is in pending status. what a irresponsible reply. world's worst customer support center. I'll never forgot this mental harassment from the sansui & flipkart team.
Thank you Consumer complaints forum for escalating issue, at least from your involvement I see one reply from videocon part else, until now they never responded.
I am looking forward for resolution of the complaint
I am Really frustrated with the sansui customer care. Done more than 14 calls[protected] but they always said yes you logged complaint but it is in pending status. what a irresponsible reply. world's worst customer support center. I'll never forgot this mental harassment from the sansui & flipkart team.
Thank you Consumer complaints forum for escalating issue, at least from your involvement I see one reply from videocon part else, until now they never responded.
I am looking forward for resolution of the complaint
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Videocon Online Team