[Resolved] Flipkart — regards my recent purchase, realme 3 pro

Samuvel Chellathurai

from Kandukur, Telangana

Address:

629154

Sir/Madam,
I bought a Mobile phone “Realme 3 Pro”, From Flipart.com, and this device was delivered to me on 17-Dec-2019
Through my flipkart account [protected]@gmail.com, and mobile [protected]
I especially bought this device to run Asphalt 8: Airborne game with high graphics setting as they mentioned on the sellers page on Flipkart that “This device can handle heavy graphics games”
But I came to know this device can’t run the Asphalt 8: Airborne game with high graphics setting
Many other users also who using the same model as this item also said the same complaint on one of my videos on YouTube which is about the unboxing of this item
Now this device is completely useless to me since this device is not performing well as they wrote on their sellers page on Flipkart
After I talked with Flipkart customer care, and after following all the instruction still the issue with the device not fixed and finally, they rejected my request also they now restricted me from submitting a return request for this item

Since because of faulty information’s provided on the seller website, since this device not performing as per what the seller stated on the Flipkart site, and since because this device is not useful to me anymore, I want to return this item and get the refund for the item

Please have a look on the below YouTube video which I originally recorded about the issue with this device
https://youtu.be/zeB1c7RllJw

Kindly do the needful to return the purchase and get the refund for this purchase

Thankyou

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Feb 1, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Flipkart Customer Care's response We will revert on it.

Dec 27, 2019

Updated by Samuvel Chellathurai It's the 8th day since I raised the issue, it's really pathetic my complaint not solved yet, today technical team from Flipkart inspected the device and they responded for the issue with the device (issue: device fails to load the game Asphalt 8: Airborne in High graphics mode) that, the device has a limitation for playing High graphics games, that is why the device couldn't load the Asphalt 8: Airborne game in high graphics mode, also the technical person who inspected the device recommended, replacing the device will not solve this issue since it might be the same issue will occur on the other device also since all of these model devices from Realme 3 Pro has the same limitation for playing High graphic games, and the seller has provided false information about Realme3 Pro and graphics intense gaming with this device, as this device can play any graphics intense games smoothly
Now, I want a return and get a refund for this purchase since I purchased this device especially to make game play videos of Asphalt 8: Airborne game with highgraphics mode.
This device is totally useless to me since this device is not performing as the seller has mentioned on the product specifications in Flipkart
So, kindly let Flipkart return the product and give me the refund for this purchase, also it's Flipkart's responsibility to ask the seller to remove the false informations about the product from product specifications page of this device

Thanks

Verified Support

Dec 31, 2019

Flipkart Customer Care's response Hi, Sorry for the trouble caused.
We're sorry to hear that you're facing issues with your product.
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated.

Aug 04, 2020

Updated by Samuvel Chellathurai no way the issue has been solved, FlipKart is such a stupid network selling worst chinese products in india