Flipkart — Repeated rejection of IFB 8 Kg Washing Machine replacement

sumandutta76

from Kolkata, West Bengal

Jul 18, 2022

Address:	Bengaluru
Website:	www.flipkart.com

Order ID:
OD[protected]

Dear Official,
Since the date of delivery of product on 26.06.2022; raised request for replacement of the product with ordered Grey Colour.Colour of the product delivered was silver. It was not accepted due to colour difference.But my replacement request has been cancelled 7 times on trot stating that 'cannot be fulfilled by the seller as the courier service provider has confirmed the delivery of the order with the product being intact'.But I have not raised any issue regarding any missing item or damage. Mean time flipkart blocked my account on 03.07.2022 with due malafide intension.On several times request, they had unblocked my account on[protected].Mean time they had closed return request window also.

I had paid all amount to Flipkart (Approx 32319/-) to flipkart & till date unable to use product.Flipkart is not telling anything to resolve the issue & my family is suffering also.

Need your kind intervention to have proper justice.

Thanking You,

Yours truly,

Suman Dutta
M:[protected]

Encl:-
(1) Invoice Copy
(Product image (Silver)

+5 photos

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Flipkart customer support has been notified about the posted complaint.

Jul 21, 2022

Updated by sumandutta76 Dear Official,

As per discussion with Flipkart customer care has informed my issue can not be entertained further; as their return window option has been closed.

I am not able to use this product & I have invested total cost of this product and Flipkart is straight forwardly rejected my request.

Please help me to resolve the issue.

Thanking You,

Yours truly,

Suman Dutta

Jul 24, 2022

Updated by sumandutta76 Dear Official,

I have received update today on[protected] from Flipkart.Message is like below:-

"Sorry, the seller will not be able to fulfil your return request for the item. In case you need any product related assistance, please contact the brand.

Return ID[protected]"

My submission is, when the seller is unable to replace the product;then why such wrong information shown in their app.I have booked the product for GREY colour only.

I am not interested to keep the product.Since last one month they are not entertaining on this subject and even more they are asking to talk with brand.They have given total irresponsible statement.They can not discharge their responsibilities.

I want replacement or refund of amount paid.

Please help to get justice.

Thanking You,

Yours truly,
Suman Dutta