Flipkart — return and refund hasn't been done

Address:

Howrah, West Bengal

This complaint is regarding the order no -- OD[protected].. I've bought a Mahi Classic Baguette White Silver Stud Earring. As the page's pictures shows the jewelry will come with a authentic swarovski crystal with a certificate.. But when i received the package i realised that there is no such certificate.. Then i decided there is no point of spending 1688/- for a thing which has no authentication. I called up the customer care guys .they told me 23.11.14 ---- Flipkart Customer Support wrote ---- Dear Asmita, Greetings from Flipkart.com! This email is with regards to your query about "Mahi Classic Baguette White Silver Stud Earring." With regards to your query we regret to inform you that certifucate is not available in the sales package. Please feel free to call us back on our toll free number for further clarification." As per the email I've called the cs and told them i would like to return and refund. As in there previous email they've confirmed that they can't provide the certificate.. So I've decided to return the stud... Accordingly I've called the customer care on 23.11.14.. And Requested for return and refund... But on 24.11.14 I've got a email that replacement of the same OD[protected] has been done... When I didn't requested for a replacement how did you guy's raised this replacement request without my permission .. You guy's are wasting your and my time... I want my money which is 1688 rs back on my bank account as soon as possible.. Such a useless site.. I'll refrain myself next time onwards from shopping with you guy's... Such a bad experience.. Please revert me back ASAP [protected]@hotmail.com