[Resolved]  Flipkart — return moto e4 plus smartphone with order id od[protected]

Address:	New Delhi, Delhi, 110002
Website:	Flipkart

Dear sir,

I ordered a moto e4 plus smartphone on 13th july 2017, bearing order no od[protected] which was delivered on 17th july 2017.

Sir, i am not happy with the performance of this phone. It's maximum sound is very less. It is also very heavy. Now, i want to return this phone. I have done a return request online through flipkart order details on 27th july 2017 (Within time period of 10 days). I also contacted customer care[protected] on 28th july 2017 (Today). There i was informed that return facility is not available, i can only exchange the phone with same moto e4 plus. But i don't want this product. I bought this phone after seeing flipkart ad on newspaper. I had lots of expectations. I know moto company has a good reputation but i am not happy with this phone. It is heavy & it's maximum sound is very less. I am only interested in returning this phone.

If refund is not possible, i have another suggestion. I can buy one redmi note 4 (4gb ram, 64gb rom, gold color) which amounted to rs.12, 999/- for which i have already placed order with order id od[protected] with payment option cash on delivery. You can arrange to collect this moto e4 phone from me. Don't give me cash back. I am ready to pay remaining amount i. E. Rs.12, 999 (Redmi note4 price) - rs.7, 799 (Amount paid by me for moto e4 plus with exchange facility) = rs.5200.

I am your old customer. I have bought various products from your website. You can see my order details & will also buy more products in future. Kindly inform me about further proceedings as soon as possible. If no revert is received from you, i shall cancel my order for redmi note 4 smartphone.

Kind attention : my new address is room no. 286, 2nd floor, c r building, i p estate, new delhi – 110002. So kindly collect my moto e4 plus phone from this address only & deliver redmi note 4 phone on same address but i am available on this address on mon-fri 10am - 6pm.

Shiv yadav
[protected]