[Resolved]  Flipkart — Reverse pickup ; OD[protected] [Incident:[protected]]

Address:

Gurgaon, Haryana

HI FLIPKART TEAM, THIS IS MY LAST EMAIL TO THE TEAM . Neither do i have the product nor the reverse product and the money has not yet been sent to the wallet . The last mail your stupid unprofessional team made was 10 dayd back !! does the service industry take this long ???? i need immediate action and this is harrassment to the customer !! ALL THIS IS PERTAINING TO THE HARRASSMENT THAT THE TEAM HAS CAUSED ME ( AS A CUSTOMER ) WHEN I PLACED AN ORDER USEING A COMBINATION OF COUPONS ALONG WITH THE CASH PAYMENT FOR OVER 4000 RUPEES. tHE WRONG DELIVERY WAS DONE AND WHEN REQUESTED FOR THE EXCHANGE, THERE WAS A FRAUD DOEN BY THE FLIPKART TEAM ALONG WITH THE COURIER PARTNER TEAM ( EKART ) . THERE IS AN EXCEUTIVE CALLED BIRENDER MANDAL WHO PICKED UP ALL MY 4 PRODUCTS FOR EXCHANGE ON 27 NOV AND DID NOT DELIVER IT TO THE TEAM . WHEN SOMEONE CAME TO DELIVER MY PRODUCTS ON 2 DEC, REFUSED TO HANDOVER SINCE THEY WANTED EXCHANGE BACK . POST WHICH THE CUSTOMER CARE EXECUITIVE ( ANKIT MEHTA ) ALONG WITH A GUY CALLED SAURABH ASSURED ME PRODUCT DELIVERY BY 9TH AND TILL DATE THERE IS NO COMMUNICATION . IS ANYONE RESPONDING OR SHOULD THIS BE TAKEN TO LIVE MEDIA ????????????? Either action my mail since its been 4 weeks since i placed the order or i will be setting up a meeting with the CEO On Fri, Dec 12, 2014 at 8:59 AM, Flipkart Customer Support <[protected]@flipkart.com> wrote: Hello, Greetings from Flipkart.com! Order id: OD[protected] We sincerely apologise for the inconvenience caused due to you. We are extremely sorry to inform you that as the product is [ permanently discontinued United Colors of Benetton Solid Round Neck Casual Women's Sweater ] [ product is out of stock L'mode Women's Shrug] hence, we are unable to give you th exchange product and the other one United Colors of Benetton Solid Round Neck Casual Women's Sweater this we have processed with the exchanged product it will be delivered on or before 18 th of December. We agree that you have been expecting delivery of these products but we apologize that we are unable to deliver this product we will refund of both the products value [ 1399 and 430 rs] within 24 to 48 hrs towards your wallet balance. Which you can use for your further purchase form Flipkart.com using W.S Reatil. Incase if you need this amount to be transferred towards your Bank account please mail us your bank details so that we can process with the refund. Hope you will understand and get back to us. We appreciate your patience regarding this matter. Thank you for choosing Flipkart.com Please write back to us should you have any other questions or need further assistance. Regards, ankith.mehta Customer Support Incident History Customer By Email (.)11/12/2014 12.40 AMHi As confirmed by a customer care executive yesterday that I will receive all my 4 items ( 2 sweaters o[censored]cb and 2 items of l mode brand) . However I have only received one product today which is an l mode shirt. Please update me by when I will recwive the rest of my 3 products. The order history is 3 weeks old.pleas update asap . This is a delayed process and as my other e mail ..pls understand that the ither 3 products have been under some fraud by e kart since they have my returned items but are not accepting the same. I will not wait anymore to take up the issue with your ceo and also with the consumer court against all jnvolced. You are harrasing the customer and I have already paid over 4000 rupees for all my products. On Dec 8, 2014 6:05 PM, "anjali kapur" <anjali.[protected]@gmail.com> wrote: > Hi team > > This is a case of fraud by e kart since their delivery boy birender mandal > picked up 4 products ( 2 ucb sweters and 2 l mode clothes ) on 27 nov 2014 > and when 3 guys came on 3rd dec 2014 they could neither trace the man > calked birender mandal and nor my retyrned products. > My products have costed me over 4000 and all payments have been made to > flipkart and now you are triubling the customer. If I do not receive my > products in the next 24 hours I will lodge a police complaint against and > drag you to consumer court for harrasing customers... e kart and flipkart > specially bitender mandal and saurabh ( manager at e kart eho has been > confirming that theybhave received all the products) . > > Thanks > Anjali > On Dec 8, 2014 8:39 AM, "Flipkart Customer Support" <[protected]@flipkart.com> > wrote: > >> >> >> > Customer By Email (.)08/12/2014 06.10 PMHi team This is a case of fraud by e kart since their delivery boy birender mandal picked up 4 products ( 2 ucb sweters and 2 l mode clothes ) on 27 nov 2014 and when 3 guys came on 3rd dec 2014 they could neither trace the man calked birender mandal and nor my retyrned products. My products have costed me over 4000 and all payments have been made to flipkart and now you are triubling the customer. If I do not receive my products in the next 24 hours I will lodge a police complaint against and drag you to consumer court for harrasing customers... e kart and flipkart specially bitender mandal and saurabh ( manager at e kart eho has been confirming that theybhave received all the products) . Thanks Anjali On Dec 8, 2014 8:39 AM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote: > > > Response Via Email (ankith.mehta)08/12/2014 08.39 AMHello, Greetings from Flipkart.com! Order ID: OD[protected] We sincerely apologise for the inconvenience caused due to the delay in arranging the reverse pick up. We tried to reach you on the contact number [protected] provided to us regarding the reverse pick up of the damaged/defective item. However, there was no response for the same. As you confirmed pickup is done for 4 products kindly revert us back with the acknowledgement receipt so that we can process for the replacement as we got an update from our logistic partner stating pickup is done only for 1 product. We look forward for your reply. [---001:003655:45541---]