[Resolved] Flipkart — Sellers be careful while going for SPF Claim in flipkart

rakesh_z

from Kodungallur, Kerala

Address:

Chennai, Tamil Nadu

My SPF claims are not getting settled in flipkart beyond many mails and phone calls.I[censored]r not able to settle the claim then get my product back immediately. By calling they just say we will arrange a call back but nothing happened.they are cheating.

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Complaint marked as Resolved

Verified Support

Apr 22, 2015

Flipkart Customer Care's response Dear Rakesh, Greetings from Flipkart.com! We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details : Order ID: Registered Phone Number: Email address used while placing the order: We look forward for your reply.

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Comments

rsharma23

from Bengaluru, Karnataka

we received a return request from flipkart after a 10 day return policy - we denied the return but your team insisted us to replace the same and claim spf today the ekart team arrived with the parcel in such a horrible condition that no vendor would accept the shipment - 1 the original box in which the shipment was sent it missing 2 the shipment has no cover bubble wrap or thermocol inside 3 the shipment was loosely packed which is obvious that it is totally damaged in transit 4 there is no care taken for the return the ekart team just dumped it into the store we have attached an image of the same

we have 2 complaints where we have insisted not to accept return as there is an onsite service from the manufacturer as it doesnt come under the replacement policy -- but there was no response from your team and the return was accepted and they didnt cancel the replacement order.
reference numbers :[protected] and[protected]
Order Item ID: [protected]
Return Detail
Return ID:[protected]
Oct 15, 2016