Flipkart — Unjust Account Block and Defective Product - Complaint Against Flipkart

To Whom It May Concern,

I am writing to formally file a complaint against Flipkart, a leading e-commerce platform, regarding a highly unsatisfactory experience I recently encountered with their services.

Recently on Flipkart I bought a for a pair of shoes. Unfortunately, upon receiving the product, I discovered significant defects, particularly in the quality of the buckle. In adherence to Flipkart's return policy, I promptly initiated the return process, clearly citing the reasons for the return as the product's defective nature.

To my shock and dismay, instead of receiving assistance or an appropriate resolution to the matter, I received an email notifying me that my Flipkart account had been blocked. The justification provided was an alleged "unusually high number of returns" in my purchase history.

I would like to highlight the following concerns:

Abrupt Account Block: The sudden and unexplained block of my Flipkart account without any prior warning or communication is not only unjust but also leaves me without access to essential services and information related to previous purchases.

Defective Product: The primary reason for initiating the return was the defective nature of the purchased item. I request a fair resolution to this matter, either through facilitating an appropriate return process or offering a replacement for the faulty product.

Lack of Communication: Flipkart failed to communicate any concerns about the number of returns or provide an opportunity for clarification before resorting to such a drastic measure as blocking my account.

I trust that Consumer Complaint Platform will investigate this matter thoroughly and ensure that appropriate actions are taken to rectify these issues. I appreciate your attention to this complaint and look forward to a swift resolution.

Thank you for your assistance in addressing this matter.

Sincerely,
Bhushan Patil
Flipkart plus customer since last 4 to 5 years