Flipkart — Violation of contract

I bought a TV on 16th Apr with rpomised delivery on 17th & installation on 18th. The No provided to me does not exist

Dear Customer,
AJAY KUMAR BAKOLIYA (Call [protected], PIN 101) has been assigned for INSTALLATION of LED TV (Case ID: FLIK-DVZOX6-OU0JS0-XX0M5Q-9THNOV9). Please expect a call from him. Click on http://fkrt.it/C30nEONNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 7815 if happy or share code 4878 if not happy.
-Flipkart

After no call on 18th, I raised the complaint with customer care on 19th morning at 0900h. I was promised installation by afternoon. Nothing. I spoke 4 times on 19th. Nothing. The only answer I get is

We are very sorry, the complaint has been noted. You will get a resolution by 23rd.

Today, I again call twice. First time the executive cut the call because he has no answer, second time the same answer but resolution by 24th.

I was getting the same TV on another site for ₹4, 500/- less but with installation in 4-5 days. I have paid a premium of ₹4, 500/- for one day installation since I needed it early.

1. Now if the installation is delayed, what happens to the premium I paid?

2. And, I am a prime plus customer. Who pays the penalty for Flipkart not adhering to the contract of installation on 18th?

3. Who is responsible for me wasting 4 hrs on phone with customer support and getting no resolution?

4. What is the compensation for me losing out on so many days of TV which has caused me and my family mental agony?

I have the recordings of all my conversations with customer support. I intend to approach Consumer court with these in case I do not get optimum resolution by today.